Infobip has enhanced its partnership with Oracle to provide conversational experiences globally, allowing customers to access Infobip’s omnichannel services through Oracle Integration.
Customers expect omnichannel communications, but managing new channels can be complex and time-consuming. Infobip’s Omnichannel Messaging Adapter for Oracle Integration simplifies this process, allowing businesses to manage messaging channels like WhatsApp and RCS effectively, with quick deployment to reduce time to market.
Additionally, Infobip offers an Accelerator for Oracle B2C Service, enabling consumers to connect with support teams via SMS and WhatsApp for streamlined communication. Both solutions are low or no-code, benefiting Oracle customers and partners. Oracle Integration ensures secure, scalable connectivity across applications, regardless of their location.
“Our new collaboration with Infobip will help enterprises simplify connectivity and provide integration between the Infobip messaging platform and any applications using our unified integration platform as a service, Oracle Integration,” said Deepak Arora, Vice President, Product Management, Oracle. “This partnership builds on our vision of fueling AI innovation for more businesses by integrating any apps, data, and services anywhere.”
“The Omnichannel Messaging Adapter for Oracle Integration enables Infobip and Oracle customers to tailor our omnichannel solutions to their specific needs using the same platform with just a few clicks,” said Veselin Vuković, Chief Alliances Officer, Infobip, “The solution is flexible and works for a broad range of sectors and industries.”