CelcomDigi Berhad has launched the CelcomDigi app, merging the features of the former Celcom Life and MyDigi apps into a secure, user-friendly platform. This app enhances customer experience with new features, providing convenient access to services, support, and rewards. The app now is set to be offer in English and Bahasa Malaysia, while additional languages coming soon later.
Marking a significant milestone in CelcomDigi’s post-merger strategy, the app represents the culmination of efforts to unify the brand. Serving over 20 million customers, it will be the main digital interface for personalized experiences, demonstrating CelcomDigi’s commitment to a customer-focused journey.
CelcomDigi’s Acting Chief Executive Officer Albern Murty said, “This launch is the representation of our commitment to being customer obsessed. This new app combines the best of both of our existing apps, enhanced with new service features, and layered with the AI technology for support and security. It delivers an experience that puts everything in the palm of your hand, giving you full control over your digital services and connectivity needs. This is us reimagining how we engage our customers, who are now at the centre of every interaction and transaction and driving the next wave of growth and value for our business.”
Everything you need, all in one app
The CelcomDigi app is crafted from insights of over 10 million customers and refined by feedback from 100,000 beta testers, focusing on Everyday Convenience, Digital Lifestyle, and Creating Delightful Moments.
- Everyday Convenience – Features under this theme are designed to address real customer pain points by making everyday tasks easy and elevating convenience. From Everything in one, which allows multiple lines and services to be managed seamlessly within a single app to Auto-Reload Magic, that ensures prepaid customers’ lines stay active and never run out of credit for uninterrupted usage.
- Digital Lifestyle, Built-in – This theme sets the app apart by bringing more features beyond calls and data. It includes value-added services directly within the app, from world-class streaming Entertainment like Disney+ and Viu to smarter travel with Roaming pre-booking that connects instantly upon arrival. There is also built-in Security features that ensure safer access, including biometric sign-in, one-device protection, and eKYC.
- Creating Delightful Moments – The app also includes support, rewards and gamified features that enhance the customer experience. Customers can get Always-on help through AI-RA, the app’s AI-powered support system, enjoy Daily dose of fun with Daily Streak, a 7-day challenge to unlock more rewards and look forward to 3-2-1 Surprise, offering free rewards every Wednesday. Additionally, the For You feature personalises the experience by learning customers’ habits over time. Instead of receiving generic deals, customers get tailored suggestions based on their preferences and usage, making the app smarter and more relevant with every interaction.
Built-in protection, right at your fingertips
As online scams and fraud increase, CelcomDigi is enhancing digital safety for its customers through a dedicated Safety page in their app, which offers tools for protection and allows quick reporting of scam incidents. Additionally, MobileSHIELD is now available for subscription at RM4/month, providing affordable protection against scams and privacy threats. This is part of CelcomDigi’s broader initiative to ensure a secure digital environment, which also includes other safety products like WebSHIELD, e-Sim, and Private Sim.
Download the new CelcomDigi app today to enjoy exclusive launch offers
Starting today, CelcomDigi app users can enjoy the following launch rewards:
- 100GB for only RM1, a one-time high-speed data pass with unlimited purchase, limited to 1 million passes.
- Special rates for streaming entertainment such as Disney+ (Basic) at RM12.90/month, Disney+ (Premium) at RM27.90/month, and Viu at RM3.90/month.
- Enjoy free roaming and IDD calls for 12 months, exclusive to postpaid customers.
Customers currently using the Celcom Life and MyDigi apps are encouraged to switch to the CelcomDigi app immediately, as both apps will be discontinued on 31 December 2025. The new CelcomDigi app is available for download now on the Apple App Store and Google Play Store. For HUAWEI devices, the app will be make available on HUAWEI App Gallery at a later date.