While the transition of Triumph Motorcycles Malaysia to Didi Group took quite a while, the distributor has finally announced a a warranty extension program for customers whose bike’s warranty end period was affected during the distributor transition period between January and April 2023.
Being in the industry where customer satisfaction and after-sales support is important, Triumph Motorcycles will ensure that all affected owners receive the warranty coverage they deserve. The warranty extension program will provide an additional 6 months of warranty coverage through the remainder of 2023.
“We value our customers and want to address any concerns or inconvenience caused during the distributor transition period, by extending the warranty for affected customers, we aim to provide them with peace of mind and demonstrate our commitment to their ownership experience.” said Juan, Executive Director of Didi Group.
To avail themselves of the warranty extension, customers must fill out the dedicated form on the Triumph Motorcycles website. The form requires customers to provide their bike details and contact information at https://forms.gle/SVpmNVkgPthQRLAn6. The Triumph Motorcycles team will then reach out to customers as soon as possible to confirm the warranty extension and provide further instructions.