PSA: Scammers Impersonating Ninja Van Malaysia and how to avoid it

Ninja Van Malaysia was recently alerted that scammers now are falsely representing themselves as Ninja Van employees or representatives and targeting unsuspecting individuals through WhatsApp.

With the information gathered by Ninja Van Malaysia, the victims would receive unsolicited WhatsApp messages from a local phone number. The individual would pretend to be a Ninja Van employee delivering parcels and ask unsuspecting individuals to download malicious files (An example includes an .apk file) to verify their parcels.

Ninja Van Malaysia mentioned that they do not require their parcel recipients to download any files to verify their parcels and strongly advise the public not to respond to these messages or click on any accompanying links and files.

Ninja Van Malaysia would like to advise the public to remain vigilant and adopt the following precautionary measures:

• Exercise caution when interacting with unknown links and document attachments from unfamiliar or untrusted sources
• Make sure to only download verified apps from official app stores like Google Play Store and Apple App Store
• Ensure your devices are secured by disabling the ‘Install unknown apps’ setting
• Check for scam signs and with official sources
  • Ninja Van Malaysia will only contact our parcel recipients via official channels, such as our official social messaging system NinjaChat, our verified social media and WhatsApp Business accounts, or our email addresses that end with ninjavan.co.

Inform authorities, family and friends about scams. Report the scammers to the relevant authorities e.g. https://semakmule.rmp.gov.my/

If you have received any suspicious messages on WhatsApp or any other social platforms, 

• Email (support_my@ninjavan.co) – Responds within 24 hours.

• LIVE Chat (https://sns.ninjavan.co/?system_id=my) – Responds within 30 seconds

The company have also posted a Scam Advisory on their official Instagram page, as well as an awareness post on their official website and other social media platforms for more information. 

The burgeoning online shopping trends also open the door to a surge of fraudulent activities such as fake carrier services, undelivered goods, and Cash-On-Delivery (COD) scams, among others. To further raise awareness on how shoppers can shop with caution, Ninja Van Malaysia also recently shared some tips on how to spot COD scams here.