Pos Malaysia Berhad has opened its first Pos Shop in East Malaysia, located in Kota Kinabalu, marking a key step in its transformation journey. The launch was officiated by YB Datuk Phoong Jin Zhe, Minister of Industrial Development and Entrepreneurship Sabah. This outlet, situated in Pejabat Pos Besar Kota Kinabalu, reflects Pos Malaysia’s commitment to modernizing its services to meet evolving consumer demands.
Speaking at the launch, Charles Brewer, Group Chief Executive Officer of Pos Malaysia, expressed enthusiasm for Pos Shop’s continued expansion: “Following the success of Pos Shop in Peninsular Malaysia, we are delighted to bring this concept to Kota Kinabalu. This outlet is particularly meaningful, as it is not only our first location in East Malaysia, but also in Sabah, the Land Below the Wind. It reaffirms Pos Malaysia’s commitment to bringing our services closer to Sabahans, enhancing the way we serve them and ensuring that we remain very relevant. But this is just the beginning. We believe Pos Shop Kota Kinabalu will be a catalyst in revolutionising retail experiences for communities across Sabah and Sarawak.”
YB Datuk Phoong commended Pos Malaysia for its forward-thinking initiative, adding: “Pos Shop is a transformative concept that seamlessly integrates modern retail with the reliability of traditional postal services. By reimagining the post office as a versatile, customer-centric space, Pos Malaysia is enhancing accessibility and convenience for all Malaysians. What stands out most is the company’s support for entrepreneurs by featuring a selection of products sourced from local businesses in Pos Shop, contributing to the local economy while catering to community needs.”
Pos Shop Kota Kinabalu, covering over 2,200 square feet, merges a functional post office with a welcoming retail space, offering services like parcel drop, bill payments, and e-wallet reloads, alongside everyday essentials and the popular Pos Kafe for coffee and snacks, creating a modern and convenient environment for errands and relaxation.
The first Pos Shop opened in Jalan Medan Tuanku, Kuala Lumpur, in May 2023. Since then, it has quickly expanded throughout Malaysia, with the recent launch of its 50th shop in Penang. Pos Shop has served over 630,000 customers and sold 80,000 bottles of water, 140,000 buns, 52,000 soft-serve ice cream servings, 153,000 pau, and 43,000 packs of nasi lemak, along with many other convenience items. Some products, like pau and nasi lemak, are made by local SMEs, showing Pos Malaysia’s support for local businesses while offering a diverse shopping experience.
Pos Shop has launched a festive new menu for Chinese New Year, including the Tangerine Sunshine beverage and other treats. With the ‘Promo Paling Ong’ campaign, customers can enjoy promotional prices on these items and other offers at all 50 Pos Shop outlets nationwide until 28 February.
“As we look to the future, we remain guided by our purpose – to connect lives and businesses for a better tomorrow,” Brewer added. “We will continue to push the boundaries of innovation to enhance our services and deliver delightful experiences to everyone who interacts with Pos Malaysia.”
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