In a first for the city, FWD Hong Kong has launched critical illness insurance plans in Hong Kong that offer protection for both defined and unknown diseases or injuries. The maximum benefit level exceeds 1,000% of initial sum insured. These new CXD Plans, “Crisis XDefender Signature” and “Crisis XDefender Signature Plus”, aim to meet the evolving needs of customers in Hong Kong.
FWD has also partnered with Senior Citizen Home Safety Association (“SCHSA”) to provide dementia support services to customers of the two new CXD plans, helping Alzheimer’s disease patients and their caregiversin a systematic way.
Coverage of defined and unknown diseases with over 1,000% of initial sum insured
While traditional critical illness insurance plans cover only defined/listed diseases, the new CXD Plans extend their protection to undefined/unknown diseases with simple claims criteria. The new plans also offer multiple benefits for critical illnesses, namely cancer, heart attack and stroke, giving out as many as 5 times of extra benefit, up to 690% of the initial sum insured. The maximum benefit level of CXD Signature+ exceeds 1,000% of the initial sum insured.
Kelvin Yu, Chief Product Officer of FWD Hong Kong & Macau, said, “Patients of serious illnesses and injuries need a broad and varied range of physical and mental support throughout their recovery. The emergence of COVID-19 also reminds us of the potential threat unknown diseases can pose to public health. Our launch of the new Crisis XDefender plans are designed to provide customers with better coverage and more comprehensive protection.”
Innovative and comprehensive dementia support
Statistics from Hong Kong Alzheimer’s Disease Association in 2019 show that 1 out of every 10 elderly citizens aged 70 or above has dementia4, and the number of patients is expected to grow significantly. With this in mind, FWD has partnered with SCHSA to provide CXD Plans’ insured customers complimentarily with a full-scale dementia support package such as 24-hour Care-on-Call Service (please also see Appendix II).
Maura Wong, Chief Executive Officer of SCHSA, said, “Over the past 25 years, SCHSA’s Care-on-Call Service has offered emergency tele-aid and all-rounded vigilance services to Hong Kong’s elderly. Following our recent launch of ‘Care-on-Call Brain Health Navigator Scheme’, FWD is the first insurance company we’ve worked with to tailor our support services for patients and caregivers for its customers and their families.”
Wide-ranging and tailored rehabilitation support
Our Lifestyle Management Program of the CXD Plans targets heart attack and stroke patients to help them recover through tailor-made rehabilitation programmes. FWD has also partnered with professional medical institutions to provide customers with a suite of value-added services, including second medical opinion and hospital admission support.
The maximum benefit level of CXD Signature+ can be up to 1,006% of the initial sum insured:
| Applicable Plan(s) | Benefit Item | Benefit Level(% of initial sum insured) |
| CXD Signature &CXD Signature+(launched on 11 Jan, 2021) | Crisis Benefit | 100% |
| Benign Tumour Extra Benefit | Up to 15% | |
| Multiple Benefit for Designated Crises (if applicable) | 690% (consists of 5 times of benefit) | |
| Cancer Booster Benefit | 20% | |
| Additional Coverage Benefit (if applicable) | 75% (for insured whose issued age is 35 or below at next birthday) or,60% (for insured whose issued age is 35 or above at next birthday) | |
| Rehabilitation Benefit | 1% (max. 6 times) | |
| CXD Signature+ | Extended Critical Medical Care Benefit | 50% |
| CXD Signature+ | Life Impact Benefit | 50% |
All Benefits are payable according to the definition of illnesses and the Policy Provisions; some of the Benefits are only applicable to designated insured illnesses. Please refer to the Policy Provisions for the details.
Innovative full-scale Dementia Support Package
Eligible customers with diagnosed/suspected case of Alzheimer’s disease for the first time by a registered medical practitioner can be referred to SCHSA for enrolment to the Dementia Support Package for free.
A Care-on-Call Smartwatch from Senior Citizen Home Safety Association is ready for each dementia patient and allows the patient to reach out for help through the 24/7 all-rounded Care‐on‐Call Service. The Package also offers training programmes within a 12-month period from enrolment to equip patients and their caregivers with a better understanding of the necessary care.
Example of monthly premium of Crisis XDefender Signature and Crisis XDefender Signature Plus (based on an insured non-smoking female who is a Hong Kong resident and at attained age 25):
| Assumptions:Premium Payment Term: 20 years Initial Sum Insured: HKD 500,000 | Crisis XDefender Signature | Crisis XDefender Signature Plus |
| Monthly Premium(exclude insurance levy) | HKD 1,189 | HKD 1,254 |