Dell Technologies will be introducing their latest support services and security solutions for commercial PCs. With ProSupport Suite for PCs, which is build on the foundation of artificial intelligence and an always-on approach to make IT support easier and more customisable. New endpoint security offerings enhance the industry’s commercial PCs with new security verification capabilities and additional protections below the operating system.
With ProSupport Suite for PCs, IT managers can now customise and automate the way they support employees and optimise PCs. New features include:
- Automated custom update catalog management and deployment capabilities. Now they have the ability to update Dell BIOS, drivers, firmware and applications automatically and remotely, and customise how those updates are grouped and managed.
- See the health, application experience and security scores for their entire Dell PC fleet in one glance. They can use those scores over time to uncover performance trends and also take immediate action when needed, remotely, leveraging tailored recommendations and utilisation metrics provided by Dell Technologies AI-powered services support software.
- Using a customised rules engine to define and orchestrate remote remediation workflows at scale, IT managers are also able to predetermine who receives updates automatically and how they are administered.
- Channel partners can leverage the entire scope of Dell’s AI-driven support, tools and portal within the ProSupport Suite for PCs. Partners can view and manage the support experience for multiple organisations using SupportAssist in TechDirect and have the option to leverage Dell Technologies’ expertise to help overcome customer challenges on a case-by-case or fleetwide basis.
The brand is also offering Dell Trusted Devices security to helps protect Dell commercial PCs throughout the supply chain and device lifecycle. This comprehensive suite of above- and below- the operating system (OS) security solutions leverage intelligence and help empower businesses to prevent, detect and respond to threats with improved mean-time-to-detect (MTTD) and mean-time-to-resolution (MTTR) of issues.
The new security capabilities that include:
- Advanced Secure Component Verification for PCs allows customers to verify Dell commercial PCs and key components arrive as they were ordered and built. Dell Technologies is the first commercial PC manufacturer in the industry with this native capability, extending its supply chain security and integrity controls.
- Intel Management Engine (ME) Verification verifies critical system firmware and detects tampering. The initial release of Intel ME Verification targets boot processes critical to system security and provides additional layers of below the OS security.
- Dell Trusted Device Security Information and Event Management (SIEM) Integration brings customers full visibility of critical below the OS security events through select SIEM dashboards. It allows for a comprehensive analysis of the organisation’s security status while enabling them to extract more value out of existing security investments.
Dell has confirmed the new ProSupport Suite for PCs is available to new and existing customers directly and through channel partners globally starting 19th Oct 2021. As for Intel ME Verification and Dell Trusted Device SIEM Integration, both are available today on Dell commercial PCs.