Been thinking of getting the brand new Ford Ranger but somehow don’t have the time to visit the showroom before the COVID-19 outbreak Movement Control Order (MCO)? To solve this issue, Sime Darby Auto ConneXion (SDAC), the sole distributor for Ford in Malaysia came out an innovative solution introduced its ‘Digital Salesperson’, a dedicated WhatsApp live chat line to address customer queries relating to vehicle purchases. The campaign starts from 27th March until 30 June*.
Why and how does ‘Digital Salesperson’ works?
Basically, the ‘Digital Salesperson’ was introduced as there are customers wanting to purchase Ford vehicles, but unable to walk into Ford showrooms during this period. It serves as an alternative method because most customers may still want to limit public exposure as well. Customers who wanted to engage this service would require to chat with the dedicated WhatsApp live chat line.
The service is expected to address product related queries as well as on any ongoing sales promotions. This service also aims to bridge the gap by linking customers to an actual Ford authorised salesperson located nearest to them. Once connected to a Ford authorised salesperson, customers would be able to be informed on the colour and stock availability, in-showroom promotions, loan financing options, road tax and vehicle registration fees and insurance options.
With the introduction of this alternative option, customers would also be able to transact at their own convenience and pay the deposit for their vehicle – and take advantage of upcoming festive promotions. Once the Movement Control Order is lifted, the Retail Customer Order and loan documents can be signed and processed.
The ‘Digital Salesperson’ is available to assist customers from 9am – 4pm, Monday – Friday. Customers simply need to WhatsApp +6019-204 1200 to start chatting where queries will be attended to within 24 hours.
For more information on Ford and the latest promotions, customers may also visit www.sdacford.com.my. *Campaign date can be extended depending on demand